General Terms and Conditions
I. Scope of Application
These General Terms and Conditions (GTC) govern the contractual relationship between customers and Neosteel Secure GmbH, represented by the managing director Daniel Waldenmaier, located at Vaihinger Straße 38, 71063 Sindelfingen, hereinafter referred to as the provider.
We will process your order in accordance with the General Terms and Conditions (GTC) that are valid at the time of your order. The current version of the GTC is available to you on our website under "GTC." Conflicting terms and conditions will not become part of the contract.
The following terms and conditions are written in the English language and can be downloaded by the customer into their computer memory. Additionally, they will be provided to the customer with every delivery of goods.
II. Conclusion of Contract
1. The provider’s offers are merely product and price information and do not constitute a legally binding offer. Therefore, the provider is not obligated to deliver in the event of unavailability. A contract, and thus a binding agreement for the individual services, is only concluded if the provider confirms the customer’s order—which constitutes a legal offer to conclude a contract—within 2 days of receipt in written form. A confirmation of receipt of the order does not constitute a confirmation of delivery.
2. The contract text is stored on our internal systems. We will send you the order details as well as these General Terms and Conditions via email. After the order is completed, the contract text is no longer accessible via the internet.
3. Currently, the conclusion of the contract is only possible in German and English languages.
III. Product Selection
1. The customer has the option to select and order products on the website mentioned above.
2. For each product, the customer will receive a separate product description on the respective website. Upon request, the customer will also receive this product description in printed form when the ordered goods are delivered to them.
3. The customer can click on the desired products on the website. These products will be collected in a virtual shopping cart, and at the end of their shopping, the customer will receive a summary of the products with the total price.
4. Before sending the order, the customer is given the opportunity to review the order for its accuracy, particularly regarding the price and quantity, and make any necessary corrections.
5. Since our products are not mass-produced items, slight variations from the images and descriptions may occur. Our goods are predominantly handmade. Therefore, we do not consider minor irregularities in color, shape, texture, or size as defects but rather as quality characteristics.
IV. Cancellation Policy for Consumers
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods.
To exercise your right of cancellation, you must contact us, Neosteel Secure GmbH, represented by managing director Daniel Waldenmaier, Vaihinger Straße 38, 71063 Sindelfingen,
E-Mail: info[at]neosteel.de
by means of a clear statement (e.g., a letter sent by post, or email) regarding your decision to cancel this contract. You may use the attached sample cancellation form, although it is not mandatory.
To comply with the cancellation period, it is sufficient for you to send the notification of exercising the right of cancellation before the expiry of the cancellation period.
The right of cancellation does not apply, among others, to the following contracts:
– Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to theneeds of the consumer,
– Contracts for the supply of goods that are perishableor that would quickly exceed their expiration date,
– Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
– Contracts for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature,
– Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
– Contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
Consequences of Cancellation
If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value results from handling the goods beyond what is necessary to examine their condition, characteristics, and functioning.
V. Delivery and Shipping Information
All price information includes all taxes, including a 19% value-added tax (VAT), and other price components. In addition, delivery and shipping costs apply. These costs will be separately indicated within the specific offer.
The chastity belts and bondage items are handcrafted individually by the provider according to the customer's measurements. Therefore, the delivery time for chastity belts is 26 to 30 weeks. For all other goods, the provider reserves a delivery time of 4 weeks; however, most items can be shipped within 3 to 5 working days.
If the buyer is a consumer, the risk of accidental loss or deterioration of the sold item passes to the buyer only upon delivery of the item. If the buyer is a business entity, the risk in the case of a sales contract involving shipment passes to the buyer upon delivery of the item to the carrier, freight forwarder, or any other person designated to carry out the shipment. The transfer of risk is considered to have taken place if the buyer is in default of acceptance.
VI. Payment, Payment Methods
The provider only delivers upon advance payment and is not obligated to provide goods or services without prior payment.
Following payment methods are possible:
- credit card
- direct debit
- giropay
- paydirekt
- PayPal
- Sofort.
VII. Retention of Title
All delivered goods remain our property until full payment has been made.
VIII. Warranty Claims
1. The customer shall inform the provider of any defects regarding the product. The warranty provided by the provider is governed by §§ 434 et seq. of the German Civil Code (BGB). In business transactions, the warranty is limited to one year, and the provider is entitled to either repair the product or provide free replacement at its discretion.
2. The customer's claims for damages are excluded. This exclusion does not apply to the customer's claims for damages arising from the violation of life, body, health, or essential contractual obligations (cardinal obligations), as well as liability for other damages based on intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents. Essential contractual obligations are those obligations whose fulfillment is necessary to achieve the purpose of the contract.
3. In the event of a breach of essential contractual obligations, the provider's liability is limited to the typical, foreseeable damages caused by ordinary negligence, unless it concerns claims for damages arising from the violation of life, body, or health of the customer.
4. The limitations stated in paragraphs 2 and 3 also apply in favor of the legal representatives and vicarious agents of the provider if claims are directly asserted against them.
5. The provisions of the Product Liability Act remain unaffected.
IX. Choice of Law and Jurisdiction
1. German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). In contracts with consumers from abroad, mandatory provisions or the protection granted by judicial decisions of their respective country of residence shall remain in force and be applied accordingly.
2. The place of jurisdiction in commercial transactions with business entities is Sindelfingen. We are also entitled, at our discretion, to file a lawsuit at the customer's registered office or place of business.
3. The invalidity or unenforceability of individual contract provisions does not affect the validity of the remaining provisions. In place of an invalid or unenforceable provision, the applicable legal regulations shall apply.