{"id":499,"date":"2023-05-04T14:19:15","date_gmt":"2023-05-04T12:19:15","guid":{"rendered":"https:\/\/neosteel.de\/?page_id=499"},"modified":"2026-03-02T09:30:21","modified_gmt":"2026-03-02T08:30:21","slug":"499-2","status":"publish","type":"page","link":"https:\/\/neosteel.de\/en\/neosteel\/499-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-id='initial-content-section' data-export-id='initial-content-section' data-label='Initial Content' id='initial-content-section' class='content-section content-section-spacing'>\r\n   <div class='gridContainer'>\r\n     <div class='row'>\r\n\r\n        <div class='col-xs-12 col-sm-12'>                <p><style>#sp-ea-496 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-496.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-496.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #b71c1c;}#sp-ea-496.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #444;}#sp-ea-496.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {display: block;height: 200px; overflow: auto;}#sp-ea-496.sp-easy-accordion>.sp-ea-single {background: #eeeeee;}#sp-ea-496.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #444;font-size: 16px;}#sp-ea-496.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1772440488\"><div id=\"sp-ea-496\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4960\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4960\" aria-controls=\"collapse4960\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How long does the production of my order take?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse4960\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4960\"> <div class=\"ea-body\"><p>At the current time, we require 24 to 30 weeks to produce a complete chastity belt as well as custom-made bondage products. You will receive your measuring kit within 3\u20134 weeks after payment, and small parts such as locks that are in stock will also be shipped within 3\u20134 weeks. As soon as we ship your parcel, you will receive a tracking number from us. If your order is delayed and takes longer than the timeframe mentioned above, you will receive an email from us with an explanation and a new estimated delivery time.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4961\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4961\" aria-controls=\"collapse4961\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why is the Neosteel business address a hotel?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4961\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4961\"> <div class=\"ea-body\"><p>The hotel behind the Neosteel business address is our post office. We have a storage room there and our measuring takes place in the hotel. Currently, Neosteel is not big enough to need its own business premises, so this merger is personally advantageous for us.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4962\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4962\" aria-controls=\"collapse4962\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long do I have to wait for a response if I send an email?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4962\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4962\"> <div class=\"ea-body\"><p>This depends on your request. We check emails every 2\u20133 days and aim to respond to all messages within one week. However, if your inquiry is more complex or needs to be discussed within the team, it may take a bit longer. If you have not received a response after two weeks, please feel free to contact us again.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4963\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4963\" aria-controls=\"collapse4963\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I also contact Neosteel by phone?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4963\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4963\"> <div class=\"ea-body\"><p>Most matters can be resolved via email. However, if you would still prefer a phone consultation, we kindly ask you to arrange an appointment by email, as Neosteel is currently operated on a part-time basis.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4964\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4964\" aria-controls=\"collapse4964\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Which products can I order?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4964\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4964\"> <div class=\"ea-body\"><p>You can order complete chastity belts for people with and without a penis in our shop. Additionally, we offer individual spare parts as well as accessories and bondage gear. Feel free to browse and perhaps you will find your personal favorite item. Under the tab \"Our Products,\" you will also find a description of all the products we sell.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4965\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4965\" aria-controls=\"collapse4965\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have a very specific idea that is not available in the shop, what can I do?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4965\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4965\"> <div class=\"ea-body\"><p>If you have any wishes that we do not offer in our shop, please write us an email at info@neosteel.de. Then we can discuss together what possibilities there are for implementation.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4966\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4966\" aria-controls=\"collapse4966\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens when I loose the key for my chastity belt?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4966\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4966\"> <div class=\"ea-body\"><p>You will receive a lock with 2 keys for your chastity belt. If you lose both keys, we cannot provide you with a replacement key. In this case, the chastity belt will have to be cut open. Therefore, we recommend keeping one of the two keys in a safe place or (if you want to use both keys) having a duplicate key made.<br \/>For snap locks, we can send you a new key. Please write us an email to info@neosteel.de or order a new key in the shop.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4967\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4967\" aria-controls=\"collapse4967\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I also order individual parts if I only need them?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4967\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4967\"> <div class=\"ea-body\"><p>Yes, you can order componants such as new hip or other crotch bands through the website by selecting \"Components.\" Under \"Additionals,\" you will also find the option to reorder locks.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4968\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4968\" aria-controls=\"collapse4968\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why is there no longer a distinction between waist and hip belts?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4968\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4968\"> <div class=\"ea-body\"><p>Waist and hip belts can now be ordered using the same form. The parts themselves differ only in the specified measurements, as they sit on different parts of the body. However, you can easily determine these measurements using the measuring set. You just need to wear it correctly, as described in the instructions.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4969\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4969\" aria-controls=\"collapse4969\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do I have to bend parts of the chastity belt when I receive it?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4969\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-4969\"> <div class=\"ea-body\"><p>Neosteel offers custom-made chastity belts. However, body shapes are always different and therefore the demands on the individual parts are also different. While one person may be comfortable with a slight bend, another may prefer a stronger one, as their body is shaped differently. Therefore, we recommend that you see what is most comfortable for you and then bend the individual parts accordingly so that you can wear the chastity belt comfortably.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49610\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49610\" aria-controls=\"collapse49610\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will my chastity belt still fit me if I gain or lose weight?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49610\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49610\"> <div class=\"ea-body\"><p>The Masterpiece and Spaceless series always have an adjustability of one and a half centimeters. In the silicone series, you can choose this adjustability. For adjustable belts, a small weight change (from 5 to 10 kilos) is possible. For non-adjustable belts, a maximum of 2 to 3 kilos of weight fluctuation can be compensated.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49611\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49611\" aria-controls=\"collapse49611\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Whats the difference between the masterpiece and the spaceless series?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49611\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49611\"> <div class=\"ea-body\"><p>The Spaceless series is narrower than the Masterpiece series. Both the waistband and the crotch band are less wide and therefore more comfortable to wear, especially for slimmer people.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49612\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49612\" aria-controls=\"collapse49612\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the advantage of the Masterpiece\/Spaceless series?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49612\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49612\"> <div class=\"ea-body\"><p>The advantage of the Masterpiece\/Spaceless series is the absence of silicone which results in less skin irritation and eliminates pulling of body hair. The thicker material also makes the belts more sturdy and makes it more difficult to escape or have an orgasm while wearing the chastity belt.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49613\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49613\" aria-controls=\"collapse49613\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I try on the products?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49613\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49613\"> <div class=\"ea-body\"><p>We can't offer well sized products, because they are costum-made- But we have a few products that you can touch and even try on with a bit of luck. It's not comparible to a fitting belt, but you can get a feel of the material.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49614\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49614\" aria-controls=\"collapse49614\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long can I wear my belt without risk hygienic problems?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49614\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49614\"> <div class=\"ea-body\"><p>We recommend taking off the chastity belt and cleaning it thoroughly once or twice a week. Apart from that, there are no restrictions on how long you can wear it, as long as you don't experience any discomfort while wearing it.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49615\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49615\" aria-controls=\"collapse49615\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I clean my chastity belt?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49615\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49615\"> <div class=\"ea-body\"><p>With warm water and soap, you should be able to remove all dirt. If you wish for a more thorough cleaning, you can also use disinfectants, and the chastity belts without silicone can even be cleaned in the dishwasher (please do not use the washing machine as it may not handle it well).<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49616\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49616\" aria-controls=\"collapse49616\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I go to the bathroom while wearing a chastity belt?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49616\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49616\"> <div class=\"ea-body\"><p>One of the most common questions with the simplest answer: Just like always. Depending on the type of chastity belt, cleaning after using the restroom may be a bit more difficult, but a chastity belt does not prevent the actual act of using the restroom.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49617\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49617\" aria-controls=\"collapse49617\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there any user experiences?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49617\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49617\"> <div class=\"ea-body\"><p>There are some people who wear chastity belts from us and they also provide us with contributions. We will link them here as soon as possible.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49618\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49618\" aria-controls=\"collapse49618\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do I have to buy the measuring kit?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49618\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49618\"> <div class=\"ea-body\"><p>To obtain a perfectly fitting chastity belt, it is crucial that the measurements taken are correct. In our experience, this is difficult to achieve with a measuring tape, especially if you want to measure yourself without assistance. With our measuring kit, this is much easier and can be done without help. Thanks to precise instructions and available videos, it is very easy to determine the correct numbers so that we can make a fitting chastity belt for you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49619\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49619\" aria-controls=\"collapse49619\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I get measured in person?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49619\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49619\"> <div class=\"ea-body\"><p>Yes, we offer personal measuring sessions. These can either take place at fairs or at our business premises (the Appartis Hotel in Sindelfingen). To make an appointment for this, please send an email to info@neosteel.de.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49620\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49620\" aria-controls=\"collapse49620\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I receive an order confirmation?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49620\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49620\"> <div class=\"ea-body\"><p>If you place an order in our online shop, you will receive an email summarizing your order.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49621\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49621\" aria-controls=\"collapse49621\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Who will measure me?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49621\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49621\"> <div class=\"ea-body\"><p>Regularly, our CEO himself takes the measurements. Upon request, it may be possible for a woman to take the measurements, but this needs to be clarified via email.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49622\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49622\" aria-controls=\"collapse49622\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I receive a paying confirmation?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49622\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49622\"> <div class=\"ea-body\"><p>A payment confirmation is currently not sent automatically. However, we are in the process of setting up a payment confirmation.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49623\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49623\" aria-controls=\"collapse49623\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I pay for my order?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49623\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49623\"> <div class=\"ea-body\"><p>You can pay in our online shop using PayPal, credit card, and bank transfer. If you place an order in person, for example at a trade fair or during a personal fitting session, you can also pay in cash.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49624\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49624\" aria-controls=\"collapse49624\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I pay for my order in installments?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49624\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49624\"> <div class=\"ea-body\"><p>Currently, we cannot offer installment payments as a regular payment method. However, we are working on being able to offer this in the future.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49625\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49625\" aria-controls=\"collapse49625\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How much do I have to pay for delivery costs?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49625\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49625\"> <div class=\"ea-body\"><p>That depends on the country from which the order is placed. The delivery costs for measuring sets and small spare parts range from 5 \u20ac to 25 \u20ac, and for complete CBs from 20 \u20ac to 80 \u20ac.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-49626\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse49626\" aria-controls=\"collapse49626\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I receive my invoice?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse49626\" data-parent=\"#sp-ea-496\" role=\"region\" aria-labelledby=\"ea-header-49626\"> <div class=\"ea-body\"><p>The invoice will be sent along with the shipment of the order. If you need an invoice earlier, please send an email to <a href=\"mailto:cr@neosteel.de\">cr@neosteel.de<\/a> and you will receive your invoice earlier.<\/p><\/div><\/div><\/div><\/div><\/div>\n<\/p>\r\n\r\n          <\/div>\r\n      <\/div>\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pro\/page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-499","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/pages\/499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/comments?post=499"}],"version-history":[{"count":13,"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/pages\/499\/revisions"}],"predecessor-version":[{"id":1526,"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/pages\/499\/revisions\/1526"}],"up":[{"embeddable":true,"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/neosteel.de\/en\/wp-json\/wp\/v2\/media?parent=499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}